FAQs
How may we contact you?
For time sensitive inquiries and reservations, please call/text our phone line at 978.844.9290
For general inquiries, partnerships, and collaborations please email us at xo@herwellnessstudio.com
I need help finding the studio.
290 Merrimack Street, Suite 182, Lawrence, MA, 01843
We’re located in the small plaza prior to Salvatore’s on the rear side of Enterprise bank. Once you follow the drive through we are located on the left side next to Rooted & Apothecary Hair Salon. You can identify us by our sign out front. There is parking in front of our studio and on the right side section as well.
Your door is locked. What do I do?
If you arrive to the studio and the door is locked, it means that our service provider is still within treatment with their Client. Please make yourself comfortable in your vehicle and know they will be with you momentarily! If you find yourself waiting over 10-min, please call/text our phone line at 978.844.9290.
How early should I arrive?
We expect all Clients to arrive at their appointments within 5-10 minutes of the start of their scheduled appointment time. This allows time for check-in, reviewing our Intake Form (which will be sent via email prior), and using the restroom.
What should I wear?
Wear comfortable, loose clothing and shoes that you can easily slip in and out of. Please note our studio is shoe-less so these will be left at the door. We advise you to come without makeup or jewelry, however, we most certainly can remove makeup and keep jewelry in a safe spot if you’re not able to arrive without.
Should I inform you about my health?
Yes, please inform your Practitioner and indicate on your Intake Form of any medical conditions, medications, allergies, recent surgeries, or if you’re pregnant. This information helps ensure the best possible treatment outcome.
Is there a cancellation/re-schedule policy?
We understand that extenuating and unexpected circumstances occasionally arise that may impact our Client's ability to show on-time or hold their appointment.
In the event of such circumstances, please call/text our phone line at 978.844.9290 or email us at xo@herwellnessstudio.com
Any cancellation or reschedule made less than 24 hours will be charged a $50 fee.
Any no-show will be charged a $50 fee.
What if I am late to my appointment?
We understand that unexpected events can occur (i.e. severe weather, road closures, traffic, personal matters) that may make you late to your scheduled appointment.
Clients who arrive 10-15-min late to their appointment will lose that time from their service.
Clients who arrive over 15-min late, with or without notice will be considered a no-show and will need to book a new appointment to receive treatment. Please know it is of our highest priority to provide the most effective and valuable treatment.
To continue with a service that is cut by 15-min or more compromises its value and effectiveness, which does not meet our standard. Should you ever find yourself running at or over 15-mins late, please call/text us directly at 978.844.9290 so we may assist you.
May I use my phone at the studio?
We encourage you to share your experience so you may use your phone prior or after your session! To maintain a relaxing atmosphere for all Clients and guests, our only request is to silence your ringtone.
If an important call comes through, you’re welcome to step out to the front of our service room and out to our home-y front area to take your call.
What if I am allergic to oils/ingredients?
If you are sensitive/allergic to oils, nuts or any ingredient that you feel may be in our oil, please feel free to bring a product of your own that you feel comfortable with.
What should I do post service?
Your service provider will provide post-treatment care instructions specific to your treatment. We generally recommend staying hydrated, eating a nourishing meal, avoiding heavy exercise + getting to sleep before 10:00pm. As well as revisiting us soon!